Alleo Refund Policy
Effective Date: June 1, 2026
This Refund Policy summarizes the "Alleo Paid Service Terms" in a user-friendly format. If this Policy conflicts with the Paid Service Terms, the Paid Service Terms will prevail.
Refund Standards at a Glance
| Situation | Refund Availability | Refund Amount |
|---|---|---|
| Within 7 days after payment + no use of the Service | Available | Full refund |
| Within 7 days after payment + partial use of the Service | Limited | Partial refund or no refund depending on usage |
| More than 7 days after payment (monthly subscription) | Not available | Auto-cancellation on the next payment date |
| More than 7 days after payment (annual subscription) | Available | Pro rata refund for the remaining period (see formula below) |
| Service interruption for 24 hours or more due to Company fault | Available | Pro rata refund for the unavailable period + compensation |
| Company terminates the Service | Available | Full refund for the remaining period |
| Use restricted due to violation of Terms | Generally not available | Partial refund may be provided at the Company's discretion |
1. Withdrawal of Subscription (Within 7 Days After Payment)
In accordance with Article 17 of the Act on the Consumer Protection in Electronic Commerce, you may receive a full refund by withdrawing your subscription within 7 days from the payment date.
When Withdrawal Is Available
- Payment was made less than 7 days ago, and the Paid Service has not been used at all.
When Withdrawal May Be Restricted
Withdrawal may be restricted if any of the following applies.
- You have run the analysis feature at least once.
- You have generated one or more pieces of content.
- You have used the SNS automatic posting feature at least once.
- You have used any other core feature of the Paid Service.
Simple login, browsing pages, or changing settings is not considered "use."
2. Monthly Subscription Refunds
| Timing | Handling |
|---|---|
| Within 7 days after payment, unused | Full refund (withdrawal of subscription) |
| Within 7 days after payment, used | Refund restricted (reviewed case by case) |
| More than 7 days after payment | No refund; auto-cancellation available on the next payment date |
Examples
- Monthly subscription paid on May 1 -> cancellation requested on May 5 after running one analysis -> refund restricted because the Service was already used
- Monthly subscription paid on May 1 -> cancellation requested on May 3 without use -> full refund
- Monthly subscription paid on May 1 -> cancellation requested on May 20 -> usable until May 31, no charge from June, no refund
3. Annual Subscription Refunds
For annual subscriptions, even after the 7-day withdrawal period has passed, we provide a refund in proportion to the remaining period.
Refund Formula
Refund amount = Payment amount - (monthly list price x number of months used) - discounts already granted
- Number of months used: Months elapsed from the payment date to the cancellation request date. Any period shorter than 1 month is counted as 1 month.
- Monthly list price: The regular monthly subscription price for the same plan.
- Discounts already granted: The discount amount received for annual payment.
Calculation Examples
Assumption: monthly list price KRW 50,000; annual payment KRW 540,000 (10% discount applied, KRW 60,000 discount)
| Cancellation Timing | Months Used | Refund Amount |
|---|---|---|
| Within 7 days after payment, unused | - | KRW 540,000 (full refund, withdrawal of subscription) |
| After 1 month of use | 1 month | 540,000 - (50,000 x 1) - 60,000 = KRW 430,000 |
| After 6 months of use | 6 months | 540,000 - (50,000 x 6) - 60,000 = KRW 180,000 |
| After 10 months of use | 10 months | 540,000 - (50,000 x 10) - 60,000 = 0 or less -> no refund |
Because annual payment includes a substantial discount, the refund amount may be small or zero after long-term use.
4. Refunds Due to Reasons Attributable to the Company
In the following cases, we refund the amount corresponding to the period during which you could not use the Service, and may provide additional compensation in accordance with the Guidelines for Protection of Content Users.
- The Service is suspended for 24 consecutive hours or more due to reasons attributable to the Company.
- Payment was completed normally, but the Service was not provided due to reasons attributable to the Company.
- The Company abolishes or suspends the Service.
If the Service is abolished, we will provide prior notice at least 30 days in advance and fully refund the amount corresponding to the remaining usage period.
5. Cases Where Refunds Are Not Available
- Monthly subscriptions where more than 7 days have passed after payment
- The service agreement is terminated because the Member materially violated these Terms or the Basic Terms.
- Fraudulent use, abuse, duplicate use of Free Trials, or similar misuse is confirmed.
- Free credits, promotional benefits, referral rewards, and similar benefits provided free of charge
6. Refund Processing Procedure
Refund request -> reason review (1-2 business days) -> refund processing (within 3 business days) -> deposit to payment method
Actual Deposit Time by Payment Method
| Payment Method | Time Required After Refund Processing |
|---|---|
| Credit card / debit card | 3-5 business days depending on the card issuer's policy |
| Bank transfer | 1-3 business days |
| Virtual account | 1-3 business days after refund account information is confirmed |
For card payment cancellations, the charge may already have been posted depending on the card billing date. In that case, it may be deducted from the next statement or refunded separately.
7. How to Request a Refund
Method 1. Request Directly Within the Service (Recommended)
[My Account] > [Manage Subscription] > [Cancel Subscription / Request Refund]
Method 2. Request by Email
Please send the following information to imdojeon@kroffle.com.
- Registered email address
- Payment date and payment amount
- Reason for refund
- Refund account information, if applicable
We will reply within 1-2 business days.
8. In Case of Dispute
If the Company and the User cannot reach an agreement regarding a refund, you may apply for dispute mediation with the following organizations.
- Korea Consumer Agency: 1372 / www.kca.go.kr
- Electronic Commerce Mediation Committee: 1661-5714 / www.ecmc.or.kr
- Korea Fair Trade Commission: 1357 / www.ftc.go.kr
Frequently Asked Questions
Q. Can I request a refund during a Free Trial?
No payment occurs during a Free Trial, so it is not subject to refund. However, we will send an email notice 7 days before the Free Trial converts to a paid plan, and if you cancel before then, no payment will be made.
Q. I paid, but the Service was not provided due to an error on the Company's side.
We will provide a full refund immediately, and any additional compensation will be reviewed case by case. Please contact customer support.
Q. I want to change my plan during an annual subscription.
Plan changes, including upgrades and downgrades, are handled according to a separate policy. The settlement method for any difference will be explained on the [Change Plan] page within the Service.
Q. I received a refund, but the charge still appears on my card statement.
Depending on the card issuer, payment cancellation may take time. It is usually reflected on the statement after 3-5 business days. If the payment has already been billed, it may be deducted from the next month's bill or refunded separately.
Q. Can I receive compensation if the Service is temporarily interrupted due to Company circumstances?
If the Service is interrupted for 24 consecutive hours or more, we will compensate you by refunding the unavailable period or extending the usage period. Temporary maintenance lasting from 30 minutes to a few hours is not subject to compensation.
Kroffle Inc.
- CEO: Ho-beom Lim
- Business Registration Number: 877-81-02144
- Mail-order Business Registration Number: No. 2026-Seongdong-0773, Seoul
- Address: 209, 38 Achasan-ro, Seongdong-gu, Seoul
- Refund Inquiries: imdojeon@kroffle.com